Call Center Management On Fast Forward: Succeeding in the New Era of Customer Relationships (third edition) hits the shelves in May 2012.
This podcast is also available as an article: An Overview Of My Upcoming Book
Search
Categories:
- AI (6 posts)
- Call Center (655 posts)
- Contact Center (662 posts)
- Customer Access Strategy (126 posts)
- Customer Experience (330 posts)
- Customer Relationships (270 posts)
- Customer Service (628 posts)
- Customer Surveys (31 posts)
- Leadership (476 posts)
- LinkedIn Learning (93 posts)
- Mobile (34 posts)
- Multi-channel Support (73 posts)
- Organization and Culture (164 posts)
- Organnization and Culture (1 posts)
- Podcasts (23 posts)
- Quality Management (78 posts)
- Research/Statistics (58 posts)
- Self-service (14 posts)
- Social Media (31 posts)
- The Edge of Service (35 posts)
- Uncategorized (16 posts)
- Videos (177 posts)
- Workforce Management (107 posts)
0 Comments