If you want to bring out the best in your team, empower them to make their own decisions, and then back it up with the right amount of direction and support. But how much guidance do employees need?

Watch several scenarios in this video from my LinkedIn Learning course “Customer Service: Motivating Your Team” to see how a manager may provide too much – or not enough – guidance. Empowering your employees with just the right amount of direction and support encourages their engagement and helps to bring out their best talents.

Keys to empowerment from Customer Service: Motivating Your Team by Brad Cleveland