CX Leadership Group™

Consulting, advisory, and capability-building services for customer experience, customer service, and contact centers.

Over four decades of work in customer experience and customer service, Brad Cleveland has developed a powerful global network of experienced practitioners, researchers, and specialists: the CX Leadership Group™.

At the center of the CX Leadership Group™ is a simple idea: bring together the right expertise for the work at hand. For each engagement, Brad may draw from this network to add the specific capabilities needed, while remaining directly involved and leading the work.

How It Works

Think of how a feature film is made. A director does not rely on a fixed, in-house team. Instead, the right actors, writers, and specialists are brought together for the project, based on what the story requires.

The CX Leadership Group™ applies that same principle to customer experience, customer service, and contact center initiatives.

Brad Cleveland leads each engagement and, when appropriate, brings in additional expertise from his network to ensure the work is supported by the right skills and perspectives.

Services

Through the CX Leadership Group™, services include:

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Consulting and Advisory Services

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Executive Workshops and Leadership Sessions

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Courses and Capability-Building Programs

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Research, Writing, and Thought Leadership

Each engagement is tailored with a focus on practical outcomes and measurable progress.

About Brad Cleveland

Brad Cleveland is a global consultant, keynote speaker, and author specializing in customer experience, customer service, and contact centers.

Through the CX Leadership Group™, he works directly with organizations to simplify operations, strengthen customer experiences, and improve business performance.

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