Top Leadership Competencies

Jan 11, 2018 | Call Center, Contact Center, Customer Experience, Leadership, Research/Statistics

Here’s a great article from Harvard Business Review: “The Most Important Leadership Competencies, According to Leaders Around the World.”

Sunnie Giles surveyed 195 global leaders asking them to identify the top 15 leadership competencies.

Top Competencies Include:
67%: Has high ethical and moral standards
59%: Provides goals and objectives with loose guidelines/direction
56%: Clearly communicates expectations
(Read the article for more.)

When was the last time you examined the effectiveness of your leadership? Ask a few colleagues for candid input. Then, identify the improvement opportunities. Create an action item list and put a note in your calendar for regular self-reflection.

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