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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

The New Era of Customer Relationships

August 9, 2013

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Recent Blogs:

  • Effective Customer Service Strategies: 4 Key Factors
  • Responding to Negative Feedback
  • Champion the Customer: Make It Easy, Make It Happen, Show You Care
  • A New Wave of Work Is Coming to Contact Centers
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Brad Cleveland

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