Skip to primary content
Brad
Cleveland
Main menu
About Brad
About Brad
Clients & Testimonials
Photos for Download
Contact Brad
Consulting
Speaking
Courses
Books
Reviews
Resources
Resources List
Newsletter
Glossaries
Customer Queue Calculator
Tools
Statistics
In the News
Blog
Blog
Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.
Return on Customer Relationships
September 6, 2013