Recently, my newest LinkedIn Learning course, The AI-Driven Customer Service Representative, was launched.  This course is built for those of you on the front lines, interacting with customers, solving problems, and keeping things moving.

In this course, we explore how to team up with AI in ways that make your job easier and your service better. You’ll learn how to offload routine tasks, deliver more personalized help, and stay sharp with real-time coaching. And here’s the added benefit. The more you understand AI, the better positioned you’ll be to support your customers, your team, and your career. Bottom line, AI brings speed, insight, and support, and you bring the human touch. Together, you’re a stronger team.

The first video in the course is “Meet AI: Your new teammate.” I’ve made it available for you below. If you would like to bring this training to your organization, contact me to find out how I can customize this course for you.

Meet AI: Your new teammate from The AI-Driven Customer Service Representative by Brad Cleveland