There are many variables in customer service and different perspectives of what’s important. What should you focus on? We’ve found there are seven key aspects of service that should always be reflected in metrics. They build on each other and form a powerful framework for determining the metrics that make sense. 

This video from my LinkedIn Learning course Service Metrics for Customer Service discusses these seven key areas and what metrics may be best to focus your organization toward success. 

Essential metrics for the service operation from Service Metrics for Customer Service by Brad Cleveland