Discover the Nifty Nine—nine ways artificial intelligence is quietly revolutionizing customer service today! In this video, I reveal how leading organizations are leveraging AI not just for efficiency, but for customer loyalty and deeper employee engagement. Instead of blindly jumping into automation, you must start with customer needs and working back to the technology—a lesson inspired by Steve Jobs.

You’ll learn practical applications, from automating repetitive tasks to personalized support powered by data, and hear real-world tips for integrating AI into your team’s workflow. Plus, I share a powerful approach for assessing which AI capabilities are right for your organization right now, rather than falling for hype or pressure.