Whether you’re a one person building contractor, a technology start-up, a government agency, or a global airline, you need a customer access strategy that defines how your organization will interact with customers.  An effective customer access strategy has 10 components.

Learn more about these 10 components and how to develop a customer access strategy for your organization. Watch the video below from my LinkedIn Learning course “Customer Service Strategy.”

Shape the customer access strategy from Customer Service Strategy by Brad Cleveland