Customer tolerance influences how long customers will wait, how many give up and leave, whether they try alternatives, and how they feel about the experience. In this video from my LinkedIn Learning course Customer Service: How to Manage Your Customer Queues, I identify the seven factors of customer tolerance. Thinking through the seven factors of tolerance will help you shape services that hit the mark.

The seven factors of customer tolerance from Customer Service: How to Manage Your Customer Queues by Brad Cleveland