There are many technologies that can support and enable customer service. Many. A ton. And there are myriad decisions to be made around suppliers and solutions.

Sometimes, the less you know, the better you are at asking the right “dumb” questions. The ones that really matter. “How does that make things better for our customers? Easier for our employees?” Don’t get me wrong—become as informed as you can. But keep your eyes on the prize.

Consider some of the advancements that are empowering customer service today in a recent issue of The Edge of Service® Newsletter.