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Have Call Center Fundamentals Changed?

June 19, 2012

Here, Brad discusses how call center strategy and management is (and isn’t) changing.

This podcast is also available as an article: Have Call Center Fundamentals Changed?

https://www.bradcleveland.com/wp-content/uploads/2012/06/Have-call-center-fundamentals-changed-Cleveland-042512-Q5.mp3

Podcast: Download (Duration: 2:19 — 1.6MB)

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