Contact Center - Brad Cleveland

Want to Deliver Consistent Service? Build a Customer Access Strategy

Jun 25, 2014 | Call Center, Contact Center, Customer Access Strategy, Customer Service, Videos

For the First Time Ever, the Customer Is in Control

Jun 19, 2014 | Call Center, Contact Center, Customer Experience, Customer Service, Leadership, Mobile, Videos

Empowering Agents with the Right Information and Training

Jun 12, 2014 | Call Center, Contact Center, Customer Service, Organization and Culture, Quality Management, Videos

Anticipating Customer Needs

Jun 4, 2014 | Call Center, Contact Center, Customer Service, Videos

The Single Most Important Element of All

May 28, 2014 | Call Center, Contact Center, Customer Relationships, Customer Service

“The third great wave of computing is upon us. It is an era of hyper connection, where billions of people and devices and things are connecting faster than ever. Some call it the Internet of Things. Some call it the Internet of Everything. But in reality, behind...

How to Improve the Accuracy of Your Schedules

May 21, 2014 | Call Center, Contact Center, Videos, Workforce Management