Tag Archives: support center
Supporting Every Channel of Communication
Empowerment is Not Enough
Acquiring the Right Data
Efficiency vs. Business Value
The Two Key Agent Performance Objectives
Establishing the Right Measures and Objectives
Why Do We Need Good Service Across The Board?
What Leaders Should Know About Call Centers
Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.
Read More >>>How to Build Profitable Relationships
Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating...
Read More >>>Ensuring Customer Accessibility
Brad discusses the importance of providing a variety of ways for customers to interact with your organization, and the methodology behind handling different communication channels.
Read More >>>Traits of a Well Managed Call Center
Brad shares the traits that are common among successful contact centers.
Read More >>>