“Is the Single Customer View a realistic ambition or just a pipe dream talked about at conferences?” That’s the question asked in the latest CCE...

The Definition of Customer Experience

This week, I was invited to share my definition of customer experience for CallCentre.co.uk by Hannah Brewer in her “ask the experts” article. You can...

Brad Cleveland

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: Hannah Brewer

The Single Customer View – Myth or Reality

The Definition of Customer Experience

Contact Brad

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Contact Brad

What are your challenges?Let’s discuss how your organization can focus on the customer and thrive.

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.