Will Social Communities and Mobile Apps Replace Call Centers? Jun 18, 2012 | PodcastsSocial communities and mobile apps will not replace call centers. But they will change them dramatically.
Customer Service Through Social Channels Jun 17, 2012 | PodcastsHow do organizations get started in delivering services through social channels? It’s a pretty simple formula: Listen, learn and dialogue. This podcast is also available as an article: /resources/articles/customer-service-through-social-channels/
Social Media is Changing Customer Service Jun 16, 2012 | PodcastsSocial media, mobile apps and other developments are enabling the “greatest consumer movement in history.”
Value Proposition: A New Era In Customer Service Jun 15, 2012 | PodcastsIn this podcast, Brad shares his reasons for believing it’s a new era in customer service.
