Videos - Brad Cleveland

Customer Expectations

Customer Expectations

May 17, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

Customer Expectations

Supporting Every Channel of Communication

May 10, 2013 | Call Center, Contact Center, Videos

Customer Expectations

Empowerment is Not Enough

May 3, 2013 | Call Center, Contact Center, Videos

Acquiring the Right Data

Apr 26, 2013 | Call Center, Contact Center, Videos

The Components of a Good Forecast

Apr 19, 2013 | Call Center, Contact Center, Videos

Efficiency vs. Business Value

Apr 12, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos