I recall a consulting assignment for the customer service operation of a large utility, with a client base in the millions. They handled thousands of...
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Consider Posting Customer Service Statistics
Posting statistics on your customer services can be smart move. It tells your customers that you care, emphasizes important aspects of performance, provides your team...
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The Importance of a Customer Access Strategy
Your customer access strategy is an important tool for ensuring that your strategic direction is aligned with customer needs and expectations.
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