Mobile - Brad Cleveland

How’s Your Mobile Customer Support?

by bradcleveladev | Feb 24, 2015 | Call Center, Contact Center, Customer Access Strategy, Customer Service, Mobile, Multi-channel Support

Here’s a number that should encourage all of us to take another look at our mobile customer service strategy. 1.4 Billion smartphone shipments expected in 2015, representing a 12.2% year-on-year growth rate. Source: IDC

Staffing for Mobile Services

by bradcleveladev | Feb 5, 2015 | Call Center, Contact Center, Customer Service, Mobile, Videos, Workforce Management

Creating Mobile Services? Get the Contact Center Involved Early

by bradcleveladev | Jan 20, 2015 | Call Center, Contact Center, Customer Access Strategy, Customer Service, Mobile, Multi-channel Support, Videos

Recent WebTV Interview on Customer Service Trends

by bradcleveladev | Dec 16, 2014 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Leadership, Mobile, Multi-channel Support, Social Media

Earlier this week, I joined Laura Sikorski on the WebTV show, Sikorski’s Think Abouts. In this 12-minute interview, we discuss the trends shaping service and how to meet today’s fast-evolving customer expectations.

Developing a Mobile Customer Access Strategy

by bradcleveladev | Dec 2, 2014 | Call Center, Contact Center, Customer Access Strategy, Customer Experience, Customer Relationships, Customer Service, Mobile, Multi-channel Support, Videos

For the First Time Ever, the Customer Is in Control

by bradcleveladev | Jun 19, 2014 | Call Center, Contact Center, Customer Experience, Customer Service, Leadership, Mobile, Videos