To Meeting Professionals,

I understand that selecting the right keynote speaker for your conference, association meeting, or executive event is no small task. You need someone who not only delivers compelling insights but also engages and inspires your audience.

For years, I’ve worked with organizations across industries—helping leaders and teams create customer experiences that drive loyalty, boost efficiency, and deliver measurable results. My keynotes and sessions are designed to break through organizational silos and equip your attendees with real-world solutions they can implement immediately.

When you bring me in for your general session, breakout program, or corporate event, I’ll tailor my presentation to your audience’s needs.

Let’s work together to make your next event a game-changer.

Brad Cleveland

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Brad Cleveland

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CX Keynote Speaker

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Brads Bio

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Contact Center Management on Fast Forward

Succeeding in the New Era of Customer Experience

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Leading the customer experience

Leading the Customer Experience

How to Chart a Course and Deliver Outstanding Results

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When Customer Experience Matters, Top Brands Turn to Brad

- Greg Adams, TUANZ Topics, New Zealand

“‘Far too many organizations are failing to live up to their potential and, in doing so, are failing in their responsibility to really make a difference.’ So says Brad Cleveland… it’s the type of fearless yet perceptive assessment that plenty of people don’t want to hear, but one that means his opinions are exactly what many others around the world do want to hear.”

- Mont Wright, Ford Motor Company

“The time you spent with us exceeded my already high expectations. This level of understanding will help focus our efforts to improve service to our employees and customers.”

- Paul Smedley, Founder & Chair, Professional Planning Forum, British Airways (UK)

“Brad brings such a huge breadth of experience and offers a degree of insight that helps people to see things differently. Members take something new away that they can do something about in their own roles to make a difference to their customers and their business.”

- Mike Trotter, Executive Director Center for Customer Driven Quality, Purdue University

You’ll be happy to know that this was one of the top-rated events for this conference in its history.”

Let’s Make Your Next Event Exceptional

Whether you’re planning a keynote, breakout session, or workshop, I’ll work with you to ensure your event delivers real value and lasting impact.