As a leader you have to be able to motivate your team members. In fact you probably need to be able to motivate others well beyond those who formally report to you. You may be asking yourself, how on earth can I get people to do things they may not want to do? But that’s not motivation. That’s coercion. Motivation is fundamentally more positive. You really should be asking yourself, how do I get people to want to do what needs to be done?

Learn more about what true motivation is and is not in this video from my LinkedIn Learning course “Customer Service: Motivating Your Team.”

What true motivation is (and is not) from Customer Service: Motivating Your Team by Brad Cleveland