As customers, we’ve all experienced technologies that aren’t helpful or that create even higher levels of frustration. They offer many options, just none that we need. They force us to enter account numbers or other information that’s not passed along to agents. We get stuck deep into time draining and confusing processes.

As with other technologies, AI cannot automatically insert itself into your service processes and be expected to work seamlessly. That requires planning and effort. To help with this journey, this video, from my new LinkedIn Learning course “Using AI in Customer Service,” explores a series of steps that can guide you towards successful AI integration.

Ensure AI integration with your customer service processes from Using AI in Customer Service by Brad Cleveland