The impact of employee engagement is incredible. Engaged employees are four times more likely than non-engaged employees to go beyond what’s expected of them according to the Temkin Group, a US firm focused on customer experience. Other studies show that when employees are engaged, quality improves, customer loyalty goes up, and employee turnover goes down.

Learn more about the power of employee engagement in this video from my LinkedIn Learning course, “Customer Service: Motivating Your Team.“

The power of employee engagement from Customer Service: Motivating Your Team by Brad Cleveland