The Edge of Service® Newsletter, Issue 9: How “Waiting in Line” Is Changing
If you care about delivering effective service—whether you head a multinational, direct a 
division, or are simply intent on meeting commitments as an individual—there are three things to know about queues:
- They will always be with us. Anytime there is demand for limited resources, there is potential for a queue.
- There is more science to queues than many realize. With the help of some well-established tools, you can predict to a high level of accuracy wait times and/or resources required.… read more.
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