The most effective leaders focus on the contact center’s opportunity to create value for customers and the organization. There are three levels on which contact...
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Leveraging customer interactions to provide strategic value
Any part of the organization that interacts directly with customers has the potential to create...
Read More >>>The Strategic Value of Customer Service
There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations...
Read More >>>Boosting the Strategic Value of Your Customer Service Operation
The Best-Managed Contact Centers: #1 – They Produce High Levels of Value
In some organizations, you can feel the energy as soon as you walk in the...
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