Brad Cleveland

May 8, 2015

Multichannel Contact Centers, by the Numbers

How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage...

Brad Cleveland

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: LiveOps

Contact Brad

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Contact Brad

What are your challenges?Let’s discuss how your organization can focus on the customer and thrive.

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.