The Edge of Service® Newsletter, Issue 8: The Trait All Successful Service Leaders Share Janet...
Read More >>>Tag Archives: leadership
Should We Have a Chief Customer Officer?
Today’s Contact Center – The Internal Engine that Engages Social Communities
Three Ways the Contact Center Contributes to Customer Experience
Drowning in Data? Set Your Sights on These Key Measures
7 Ways to Cut Costs with Minimum Customer Impact
Staying in the Know
How do you keep up? According to a recent IDC report, the digital universe will grow by a factor of 300 from 2005 to 2020, from 130 exabytes to 40,000 exabytes (John Gantz and David...
Read More >>>Creating an Engaging Culture
Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees...
Read More >>>Communicating with Senior Management
Why Leadership is SO Important in Customer Service
Traits of the Best Leaders
Brad shares his views on the most important traits in leaders: Authenticity, effective communication, and competence. This podcast is also available as an article: Traits of the...
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