You’ve likely seen the signs posted in retail and restaurants: “Please be patient with our...
Read More >>>Tag Archives: hiring
Connecting Hiring, Training and Coaching
7 Rules of the Road for Recruiting and Hiring
Hiring for Service: It’s Time for a Rethink
In thinking about the challenging job frontline agents have these days, I was reminded of an issue of The Edge of Service® Newsletter that I...
Read More >>>7 Rules of the Road for Recruiting and Hiring
Connecting Hiring, Training and Coaching
7 Rules of the Road for Recruiting and Hiring
Connecting Hiring, Training and Coaching
Innovative Hiring Practices
Here are samples of things different organizations are doing to find, attract and hire the people they need: Zappos offers new employees payments equivalent to...
Read More >>>Hiring Statistics
73% of contact centers say the complexity of customer contacts is increasing. (Source: ICMI) 73% of recruiters have hired a candidate through social media. (Source: Jobvite) Job posts get 36% more applications if accompanied by...
Read More >>>The Edge of Service® Newsletter, Issue 14: Hiring for Service: It’s Time for a Rethink
The Edge of Service® Newsletter, Issue 14: Hiring for Service: It’s Time for a Rethink...
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