Social communities and mobile apps will not replace call centers. But they will change them...
Read More >>>Tag Archives: customer relationships
Value Proposition: A New Era In Customer Service
In this podcast, Brad shares his reasons for believing it’s a new era in customer service.
Read More >>>The Contact Center’s Opportunity to Deliver Strategic Value
By harnessing what’s learned from interacting with customers, contact centers (call centers) have enormous potential...
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