I’ve found there are several common misconceptions that can hamper the development and use of quality standards. One common misconception is that quality standards are overly rigid and scripted. Another common misconception is that quality standards for customer service will increase costs. This video, from my LinkedIn Learning course Quality Standards in Customer Service, summarizes how to overcome these misconceptions and suggests how you can ensure everyone’s comfortable, even excited, with your quality standards for customer service.

Addressing misconceptions from Quality Standards in Customer Service by Brad Cleveland