When a strategy goes out of date, decisions become fragmented and results begin to suffer. Effective leaders know how to develop strategies that don’t go out of date. They know how to implement processes and procedures that will keep the strategy current and the business moving forward long after they’re gone.

How has your strategy held up this year? Is it guiding your most recent efforts – whether they be improving customer experience, managing through the Pandemic, or streamlining processes?

This video “Keeping Your Strategy Current” from my LinkedIn Learning course “Customer Service Strategy” includes five steps that will keep a strategy alive and vibrant so your business can continue to thrive.

Keep strategy current from Customer Service Strategy by Brad Cleveland