Is there a secret to ensuring that your customer service strategy is effective? Are there common denominators among organizations getting the best results? I’ve observed four key factors that you can use to take inventory and get a good sense of how well your strategy is performing. These four factors are explained in the video below, “Gauge the Effectiveness of Your Customer Service Strategy” from my recent LinkedIn Course “Customer Service Strategy.”

Gauge the effectiveness of your customer service strategy from Customer Service Strategy by Brad Cleveland