The most customer-centric organizations build on a foundation of employee engagement. What’s behind that level of engagement? 

As it turns out the key driver is purpose. Watch this video from my LinkedIn Learning course “The 10 Pillars of Customer Experience” and learn more about how to cultivate purpose and four other drivers of employee engagement.

Plus, learn one very effective question to ask your employees.

Pillar 2: Employee engagement from The 10 Pillars of Customer Experience by Brad Cleveland