An essential part of customer service leadership is understanding what customers want. But what do they expect? And how are those expectations changing? 

You can explore the answers to these questions in this video below from my newest LinkedIn Learning course Customer Service Leadership. Just released, this course covers how to align customer service with your organization’s goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. 

Understanding customer expectations from Customer Service Leadership by Brad Cleveland