"How Are We Performing?" Display at Heathrow Airport

Posting statistics on your customer services can be smart move. It tells your customers that you care, emphasizes important aspects of performance, provides your team with focus and, yes, provides useful information to customers. Real time and rolling stats can be posted in many places, including your website, mobile apps, overhead screens like this example (London’s Heathrow Airport), and elsewhere. By the way, I used to avoid Heathrow when possible, but a recent visit was a great experience…