You probably have a ton of data on customers, products, services, and processes. A customer experience dashboard will help you cut through the clutter and tell a unified story. CX dashboards are important tools and, along with human experience and wisdom, can put and keep your customer experience initiative on the right track.

I have found dashboards are most effective when you arrange them in a three-layered cascade of detail: the macro-view, the mid-view (or functional), and the micro-view.

This video from my LinkedIn Learning course Customer Experience Leadership explains each dashboard layer and gives an example of how they work together to provide actionable insight.

Build your dashboards from Customer Experience Leadership by Brad Cleveland