Category Archives: Videos

May 28, 2015

The Problem with Daily Averages (and the Solution)

Read More >>>

May 22, 2015

Should We Have Objectives for Abandonment?

Read More >>>

May 12, 2015

Contact Centers in a Connected World – Celebrating the Past 30 Years

Read More >>>

April 23, 2015

Keeping Up with Customer Service Changes

Read More >>>

April 7, 2015

Be Careful When Interpreting Benchmarks

Read More >>>

March 11, 2015

Interview on Building a Customer Service Ecosystem

Read More >>>

March 4, 2015

New Speaking Demo, New Era of Customer Relationships

Read More >>>

February 20, 2015

Leading a Distributed Team

Read More >>>

February 13, 2015

How Long Will Your Customers Wait for Service?

Read More >>>

February 5, 2015

Staffing for Mobile Services

Read More >>>

January 27, 2015

5 Secrets of Accurate Scheduling in a Multichannel Contact Center

Read More >>>

January 20, 2015

Creating Mobile Services? Get the Contact Center Involved Early

Read More >>>