Is being “always connected” a blessing or a curse? Are you in charge or a slave to your smartphone? This TEDx Talk covers three principles that can help you survive and thrive in an always-on world.
Several videos I recorded for eCornell are as pertinent today as they were then. Here’s the fifth of five videos. You can view the first video at Delivering Consistent Service, the second at Retaining the Right Customers, the third at Empowering Agents with the Right...
