Leadership - Brad Cleveland

Should We Have a Chief Customer Officer?

by bradcleveladev | Apr 15, 2014 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos

Today’s Contact Center – The Internal Engine that Engages Social Communities

by bradcleveladev | Apr 8, 2014 | Call Center, Contact Center, Customer Access Strategy, Customer Experience, Customer Service, Leadership, Social Media, Videos

Three Ways the Contact Center Contributes to Customer Experience

by bradcleveladev | Mar 3, 2014 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Leadership, Videos

Drowning in Data? Set Your Sights on These Key Measures

by bradcleveladev | Feb 4, 2014 | Call Center, Contact Center, Customer Service, Leadership, Videos

7 Ways to Cut Costs with Minimum Customer Impact

by bradcleveladev | Jan 27, 2014 | Call Center, Contact Center, Customer Access Strategy, Leadership, Videos

Staying in the Know

by bradcleveladev | Sep 30, 2013 | Leadership

How do you keep up? According to a recent IDC report, the digital universe will grow by a factor of 300 from 2005 to 2020, from 130 exabytes to 40,000 exabytes (John Gantz and David Reinsel, in “The Digital Universe in 2020,” IDC, December 2012.) The...