Customer Experience - Brad Cleveland

Customer Expectations

by bradcleveladev | May 17, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

Efficiency vs. Business Value

by bradcleveladev | Apr 12, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

The Two Key Agent Performance Objectives

by bradcleveladev | Apr 5, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

Establishing the Right Measures and Objectives

by bradcleveladev | Mar 29, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

Why Do We Need Good Service Across The Board?

by bradcleveladev | Mar 22, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

Consumer's Perspective: A Dozen Ways to Get Better Service

by bradcleveladev | Mar 14, 2013 | Call Center, Customer Experience

I am often asked, both by individuals and journalists who cover consumer-oriented topics, what consumers can do short of a rant on twitter (see tip 12), to get better service when interacting with organizations. Here are a dozen recommendations: 1. Be prepared. Know...