Contact Center - Brad Cleveland

Is the Customer Always Right?

Is the Customer Always Right?

May 31, 2013 | Call Center, Contact Center, Videos

Is the Customer Always Right?

Best Advice I Have Ever Given

May 24, 2013 | Call Center, Contact Center, Videos

Is the Customer Always Right?

Customer Expectations

May 17, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

Is the Customer Always Right?

Supporting Every Channel of Communication

May 10, 2013 | Call Center, Contact Center, Videos

Is the Customer Always Right?

Empowerment is Not Enough

May 3, 2013 | Call Center, Contact Center, Videos

Acquiring the Right Data

Apr 26, 2013 | Call Center, Contact Center, Videos