Call Center - Brad Cleveland

Social Media Requires Service and Support

Social Media Requires Service and Support

Jul 19, 2013 | Call Center, Contact Center, Social Media, Videos

Social Media Requires Service and Support

Agent Group Structure

Jul 12, 2013 | Call Center, Contact Center, Videos

Social Media Requires Service and Support

Creating a Customer Access Strategy

Jul 5, 2013 | Call Center, Contact Center, Videos

Social Media Requires Service and Support

First Call Resolution

Jun 28, 2013 | Call Center, Contact Center, Videos

Social Media Requires Service and Support

Top Trends in Technology

Jun 21, 2013 | Call Center, Contact Center, Videos

Social Media Requires Service and Support

Building a More Effective Organization

Jun 14, 2013 | Call Center, Contact Center, Videos