AI has emerged as a game changer in customer service. However, successful adoption requires you to effectively train and manage the human teams that work alongside AI tools.

In this LinkedIn Learning video from my course “Using AI for Customer Service Managers,” I explore how you can do that along with a power tip I’m seeing in organizations getting great results: involve your team from the start in planning, training, and optimizing AI.

Train and manage AI-empowered customer service teams from Using AI for Customer Service Managers by Brad Cleveland