As 2024 comes to a close, take some time to reflect on your customer service strategic direction. Is there a secret to ensuring that your customer service strategy is effective? Are there common denominators among organizations getting the best results? I’ve observed four key factors at work, and you can use them to take inventory and get a good sense of how well your strategy is performing.

This LinkedIn Learning video from my course Customer Service Strategy outlines these four key factors.

Gauge the effectiveness of the customer service strategy from Customer Service Strategy by Brad Cleveland