Some managers assume that quality standards are primarily for individuals, those actually delivering the service. But don’t miss half the fun and half the value. Establish the right quality standards for your organization, and you’ll see great things happen.

In this video from my LinkedIn Learning course “Quality Standards in Customer Service,” I talk about what I call the enablers. They are those aspects of customer service that ensure you have the right people and resources available at the right times, so that customers can access the high-quality service that your representatives work so hard to provide.

Standards for the service operation: The enablers from Quality Standards in Customer Service by Brad Cleveland