Too often, I’ll see a vision or mission statement on an entry wall, but then observe very different priorities in day-to-day operations. We put our customers first, but keep the time you spend with them to three minutes. Or we deliver world class service, but we sure don’t have the resources we need on Mondays. In the most successful organizations, from that small cafe you love to the iconic brands that have built such a great reputation for service, everything aligns with their vision, mission, and values. In the following video from the LinkedIn Learning Course, Customer Service Leadership, I explore three essential aspects of enabling that to happen.

Aligning service with your organization’s vision and mission from Customer Service Leadership by Brad Cleveland