Customer Queue Calculator

Optimize Customer Experience with Smart Staffing & Queue Management

This easy-to-use tool helps you to:

  • Estimate base staff requirements for any half hour.
  • Gain a wealth of related insight on customer delay times, employee occupancy and other variables.
  • Predict the workload that will be carried by systems (if applicable).
  • Illustrate the “power of one” – the impact each employee has on customers and other employees.

The tool (Excel file) is also ideal for seeing the impact of changes to workload of employees. Examples include:

  • Marketing that increases customer interactions
  • Product or process improvements that reduce (prevent) interactions
  • Training that improves first contact resolution
  • Better schedule adherence
  • Or many others

Get the Customer Queue Calculator

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