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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.
Monthly Archives:
June 2014
June 25, 2014
Want to Deliver Consistent Service? Build a Customer Access Strategy
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June 19, 2014
For the First Time Ever, the Customer Is in Control
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June 12, 2014
Empowering Agents with the Right Information and Training
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June 4, 2014
Anticipating Customer Needs
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