Social communities and mobile apps will not replace call centers. But they will change them...
Read More >>>Monthly Archives: June 2012
Customer Service Through Social Channels
How do organizations get started in delivering services through social channels? It’s a pretty simple formula: Listen, learn and dialogue. This podcast is also available...
Read More >>>Social Media is Changing Customer Service
Social media, mobile apps and other developments are enabling the “greatest consumer movement in history.”
Read More >>>Value Proposition: A New Era In Customer Service
In this podcast, Brad shares his reasons for believing it’s a new era in customer service.
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