Elevating CX: From
Touchpoints to Transformations
Turn Every Customer Interaction into a Loyalty-Building Opportunity
Global CX & Leadership Strategist | Keynote Speaker | Trusted Advisor















The Hidden Costs of Poor CX:
More Than Just Lost Customers
Poor customer experience (CX) is a silent business killer, eroding your company’s foundation from within. It’s not just about losing a few disgruntled customers—it’s a domino effect that touches every aspect of your organization:
- Reputation damage spreads like wildfire, with 46% of dissatisfied customers sharing their negative experiences
- Revenue loss compounds as customer churn increases and acquisition costs soar
- Employee morale plummets, leading to higher turnover and decreased productivity across departments
- Product development stagnates without crucial customer feedback
- Partnerships and vendor relationships suffer, limiting growth opportunities
Don’t let poor CX be the anchor dragging your business down. It’s time to recognize the far-reaching consequences and take action before it’s too late.

Customized Strategies. Proven Results.

Keynote Presentations

Strategic Consulting

On-Demand Training
Ignite Loyalty, Fuel Growth, Outpace Competition
Brad Cleveland, a globally recognized customer experience (CX) expert, transforms CX from a cost center into your most powerful profit driver. With over three decades of expertise, Brad delivers AI-amplified, human-centric solutions that create personalized customer journeys and cultivate a customer-obsessed culture across organizations.
As a trusted advisor to small and medium organizations to Fortune 500 companies like Apple and American Express, Brad’s strategies translate improved experiences into tangible business outcomes. Featured in The Wall Street Journal and Forbes, his award-winning books and LinkedIn Learning courses have educated CX leaders in over 60 countries.
When Customer Experience Matters, Top Brands Turn to Brad
Transform Customer Experience Strategies into Action
Brad Cleveland’s books are essential reading for CX leaders, executives, and teams looking to turn customer experience into a competitive advantage.
With down-to-earth explanations, engaging stories, and real-world examples, Brad provides actionable strategies that help organizations break silos, improve customer service operations, and drive measurable business results.
Get these books for your team and equip them with the strategies to enhance customer experience, improve efficiency, and build lasting customer loyalty.

Turn CX into Your Competitive Edge
Discover how customer experience can drive growth, efficiency, and loyalty.








